POLICIES

  1. All Sales are Final: Please note that all sales are final. We do not offer any returns, refunds, or exchanges once a purchase has been made.

  2. Delivery Timescale: We typically utilize USPS Priority Mail, which has an estimated delivery period of 3-5 business days. However, for purchases involving a pendant with a bail, please allow a longer delivery period of 10-14 business days.

  3. Incorrect Addresses: Jade Jewelers will not be held liable for any errors in delivery due to incorrect addresses. We strongly urge all customers to carefully review their address details before finalizing their orders.

  4. Lost, Stolen or Damaged Shipments: Jade Jewelers is not responsible for any lost, stolen or damaged shipments. In the event that a tracking number indicates an order as delivered or en route, we will not be held liable for any undelivered or lost packages. Any disputes regarding such issues must be directly taken up with USPS.

  5. Product Issue Reporting Period: We offer a 48-hour grace period upon delivery for customers to report any issues or damages with their product. If you find any issue with your order, please contact us within this period so we can work towards a suitable solution.